Service Operations Management (SCGM401)

This 1-week course will take participants through the tools, frameworks and techniques for operational analysis and improvement of service delivery. Particular attention will be paid to the operational decisions managers face in their day to day management of resources and in delivering services to their customers.

Target Group: This course is designed for junior managers and/or supervisors of organisations.


4th – 8th Nov 2019

27th April – 1st May 2020

Fee: Le1.4m pp per seminar.       

 Basic Records Management (SCGM402)

This 1-week course places emphasis on how information can be effectively and efficiently managed by registries; as it is apparent that there is an increasing need to provide timely information for decision-making in any organization.

Target Group: This course is designed for stenographers, records staff, copy typists, clerks in local councils and private sector and NGOs.


18th – 22rd Nov 2019

20th – 24th July 2020

Fee: Le1.25m pp per seminar.